30 Day’s Returns Policy

(vii) Most goods are sold with a ‘Risk Free 30 day’s Money Back Guarantee’ unless otherwise clearly stated. Where FREE RETURNS are offered, if within the risk free 30 days money back guarantee period, WoodCraft-Co will cover the cost of return (by supplying a PAID FOR RETURNS LABEL). The easiest way to return a product is by logging in to ‘My Account’ online (at: https://woodcraft-co.org) to initiate the return (we will send you a postage paid label by email). FREE RETURNS are at the cost of, and risk of WoodCraft-Co, if within the risk free 30 days money back guarantee period. However, it is the Customers responsibility to attach the returns label to a correctly packaged parcel, to post the parcel at the post office and provide a receipt (or proof of postage). Please make sure the parcel is correctly packaged and you get a receipt – just in case proof is requested by Courier and/or WoodCraft-Co). Where the 30 days free returns period has expired, or the product is sold without the ‘Risk Free 30 day’s Money Back Guarantee’, then Sec. 17 – (vii) is invalidated from the Terms of Sale, but all remaining Sections of the Terms and Conditions of Sale still apply. For clarity, the first day of cover of the ‘Risk Free 30 Day’s Money Back Guarantee’ is the invoice date, the last day being exactly 30 days from the invoice date (e.g. from 1st – 30th inclusive, is within 30 days free returns period). You may return the product within this time-frame, for whatever reason, for a full refund.

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