Delivery & Returns Policy
Delivery
All products are normally dispatched within 2-5 working days unless any specific delivery instructions are received at the time that the order is placed e.g. Next Day Delivery, Delivery on a Particular Date, etc (additional charges may apply). All deliveries are usiually sent ‘Tracked’ and are subject to the reliability of the Courier Service used at the time of dispatch and WoodCraft-Co cannot accept responsibility for delays caused which are beyond the control of the Company i.e. Postal Strikes, etc. Deliveries are normally only made to the Customer’s usual Business Address as notified to WoodCraft-Co or to the Personal Address where the Customer has requested delivery (unless otherwise stated). In the unfortunate event of a delay in the delivery of any goods and where the delay is through no fault of WoodCraft-Co please allow up to 30 days from the date of the order placed, for the delivery of any goods ordered.
Northern Ireland, Channel Islands and all other U.K. Offshore Islands are chargeable at the applicable rate stated by WoodCraft-Co at the time of ordering. Please confirm the carriage cost with WoodCraft-Co Staff before purchasing any Products or Services. Deliveries outside the U.K. and in all other cases a carriage charge will be made (ask for details before purchasing). Sometimes special carriage options may be offered by WoodCraft-Co and these may be implemented, changed or removed by giving at least 30 day’s clear notice in writing to do so.
Click Here for information about our shipping provider Royal Mail
Please Note:Â The Dimensions shown for each product in Additional Information is the international packaging size (not the product size)
30 Day’s Returns
Most goods are sold with a ‘Risk Free 30 day’s Money Back Guarantee’ unless otherwise clearly stated. Where FREE RETURNS are offered, if within the risk free 30 days money back guarantee period, WoodCraft-Co will cover the cost of return (by supplying a PAID FOR RETURNS LABEL). The easiest way to return a product is by logging in to ‘My Account’ online (at: https://woodcraft-co.org) to initiate the return (we will send you a postage paid label by email). FREE RETURNS are at the cost of, and risk of WoodCraft-Co, if within the risk free 30 days money back guarantee period. However, it is the Customers responsibility to attach the returns label to a correctly packaged parcel, to post the parcel at the post office and provide a receipt (or proof of postage). Please make sure the parcel is correctly packaged and you get a receipt – just in case proof is requested by Courier and/or WoodCraft-Co). Where the 30 days free returns period has expired, or the product is sold without the ‘Risk Free 30 day’s Money Back Guarantee’, then Sec. 17 – (vii) is invalidated from the Terms of Sale, but all remaining Sections of the Terms and Conditions of Sale still apply. For clarity, the first day of cover of the ‘Risk Free 30 Day’s Money Back Guarantee’ is the invoice date, the last day being exactly 30 days from the invoice date (e.g. from 1st – 30th inclusive, is within 30 days free returns period). You may return the product within this time-frame, for whatever reason, for a full refund.
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